Privacy Policy

1.Your Files And Your Drives

DRE Pro scans drives on your own computer. The files it finds, their names, their previews and the contents of your drives are not uploaded to us or to anyone else. You do not need an account to scan or preview.

Recovered files are saved only to the place you choose.

2.What We Collect

• Account details: your name, email address and a password, stored in a form that cannot be read back.
• Licence details: which licences you hold and the computers they are activated on, so the count is right.
• Order details: what you bought, for how many computers, the amount, the GST and the date.
• Support details: what you tell us when you call, WhatsApp or email us and any file you choose to send.
• Website visits: a count of which pages are visited. See the Cookie Policy for what this does and does not involve.

3.Why We Use It

• to create and run your account
• to issue, activate and move your licences
• to take payment and keep a record of each order
• to send mail about your orders, licences and downloads
• to answer support requests
• to keep the website and the account area secure and working

We do not use your details for advertising and we do not sell them.

4.Payments

Payments are handled by Razorpay. Your card, UPI, netbanking or wallet details go to Razorpay and are handled under Razorpay's privacy policy. We receive the result of the payment and keep the order record. We do not see or store your card number.

5.The Activity Log

DRE Pro keeps an Activity Log on your computer of what it did, such as which drive was scanned and which steps ran. It stays on your computer. If you send it to support, we use it only to work out what went wrong.

6.Who We Share It With

We share details only with the services needed to run your account and your order: the payment provider, the servers that host the site and the account and the mail service that sends account mails. We also share them when the law requires it.

7.How Long We Keep It

We keep account and licence details for as long as the account is open, because you may renew your licence or move it to another computer later. Order records are kept for as long as Indian tax law requires. Support messages are kept while they are useful for helping you and then deleted.

8.Keeping It Safe

The site and the account area are served over an encrypted connection. Passwords are stored in a form that cannot be read back. Access to customer records is limited to the people who need it to run orders and support.

9.Your Rights

India's Digital Personal Data Protection Act, 2023 gives you the right to know what personal data we hold about you, to have it corrected or completed, to have it erased when it is no longer needed and to raise a complaint. You can also withdraw consent you have given, though we may then be unable to run your account.

To use any of these rights write to support@datarecoverix.com. We will reply within a reasonable time and may ask you to confirm it is your account.

10.Children

Accounts are meant for adults and organisations. If a child needs DRE Pro, a parent or guardian should create the account and place the order.

11.Changes

If we change what we collect or why, we will update this page and the date at the top. If the change is significant we will also mail account holders.

12.Contact And Grievances

Questions, requests and complaints about privacy go to support@datarecoverix.com or +91 852 770 9690, addressed to Data Engineers. We reply within one working day.