Refund And Cancellation Policy

1.Try Before You Buy

Download DRE Pro, scan the drive and open the files you need in the preview. Each file is marked Good, Risky or Overwritten. Buy a licence only when you have seen that the files you want are there.

2.A Digital Product Delivered At Once

A licence is a digital product. The key appears in your account as soon as payment is confirmed and can be used straight away. Because of this, a licence cannot be returned the way a physical item can.

3.Asking For A Refund

Every refund request is reviewed by a person, case by case. We look at what happened and whether we can fix it first.

Write to support@datarecoverix.com within 7 days of your payment with your order number, the email address on your account and what went wrong.

4.When A Refund Is Usually Considered

• you were charged twice for the same order
• you bought licences for more computers than you meant to and have not activated them
• a fault in DRE Pro stops the licensed features working on your computer and our support team cannot fix it

5.When A Refund Is Usually Not Given

• the files you wanted were shown as Overwritten or were not found in the free scan before you bought
• you changed your mind after activating the licence and saving files
• the drive has physical damage that no software can work around

6.Cancelling An Order

An order that has not been paid can be left as it is. Nothing is charged. Once payment is confirmed the licence is issued at once, so a paid order is handled as a refund request under this policy.

7.How Refunds Are Paid

An approved refund goes back to the same card, UPI, bank account or wallet you paid from, through Razorpay. The licences in that order are deactivated. Banks usually take 5 to 7 working days to show the amount.

8.Contact

support@datarecoverix.com or +91 852 770 9690, Monday To Saturday, 11:00 AM To 7:00 PM.